In addition to providing feedback, online reviews can help other customers learn about who we are and about the other services we offer. They are also a great way to give referrals to your family and friends.
After many years of going through other companies in Colorado Springs and never being happy, we called Reliable Heating & Cooling when our furnace stopped working on a Sunday afternoon. Their technician talked us through a simple fix we could do ourselves just to get the heat back on and we have a working furnace again after 20 minutes on the phone with him. He was professional, courteous, very knowledgeable, and communicated what we needed to do with patience and calm. As someone who would never even think about doing any furnace service myself, it made me feel like I was in good hands. Needless to say, Reliable will be the ONLY HVAC company we will ever use in Colorado Springs in the future. Highly recommended. We will be telling anybody we know to use them moving forward. Can't say enough good things. Thanks, Reliable Heating & Cooling!
Our furnace stopped functioning during the coldest night of this year. After a three day nightmare experience with Affordable plumbing and heat trying to get our furnace repaired we told them to forget it and called Reliable HVAC just before 5:00 pm on the third day. Nick came out within a half hour and had us up and running within 15 minutes. He was very honest and professional. I don't think you can go wrong with this company. We will be dealing with them from this point on. Highly recommended!
Nick from Reliable Heating & Cooling was contacted by my warranty company to come out and check out my furnace in the middle of the night. I am so glad that they contracted him out for the job. Our furnace ignition wasn't lighting and he was able to come in and took his time diagnosing the problem to to ensure that he was fixing the right part. He explained each step he was taking and made sure I understood what he was working on.
So many HVAC contractors are out to cheat their customers, but Nick was genuine and kind. He didn't have the part that was needed to fix the furnace in his truck but was able to get our furnace to run through the night to keep the house warm until he was able to return in the morning with the part we needed.
He was also very upfront as to what the warranty company was going to try to do and what they would or would not cover ensuring that I knew exactly what i would be paying for.
I definitely recommend Nick from Reliable Heating & Cooling for your potential future repairs. They are the most honest company I've worked with by far.
My furnace stopped working this previous week on a fairly cold evening. With no knowledge in fixing furnaces, I called several HVAC companies in the area after hours (around 7:30 pm), but was only able to get ahold of Reliable Heating and Cooling. Nick came out to my home, diagnosed the problem, and even went to pick up the necessary part from a supply local supply store. He repaired my furnace in a swift timeframe, and educated me about the repair along the way. I am incredibly pleased with the business! Definitely will reach out to them again if I have any future issues!
Absolutely amazing! Nick came out and gave me the best quote for central air out of 5 different companies here in Springs/Fountain. I'm so glad I was referred to him. I don't think anyone else could of done the job he did! Thank you Nick so much!
Nick is professional, efficient and trustworthy. I would not hesitate recommending this company and will be a customer from here on.
Nick did a service on my furnace. This was a high dollar unit installed by a supposedly reputable firm. He found several installation errors that they had missed on the initial install and subsequent services. He fixed those and also included procedures the other guys should have included in their basic service, but charged extra for- like cleaning the blower cage. He also found deficiencies in the work done 3 months ago on the other service.
Highly recommended
Awesome experience. Our furnace stopped working at our new house and the inside temp was 48 degrees. Nick wasn't sure if he could make it to my house that day because he had a lot of similar calls, but he called me back at 6:30pm that evening to say he could be at my house by 7pm. He was able to get the furnace back on and heat the house. He came back to replace the part that was defective the next week and we have no more issues. He also noticed an issue with my hot water heater while working on the furnace and fixed that at the same time! I won't call anyone else or recommend anyone else moving forward with my new home. Thank you Nick!
Amazing customer service and got us a very fair deal on a new furnace. Nick went above and beyond when our furnace died the same week we brought a new born home.
Can't speak more highly of this company! Great service and great price.
This is a great company!!! Nick came out and serviced our furnace and home humidifier from top to bottom. He was right on time for our scheduled appointment. He also took the time to explain what he was doing and why. He was also able to fix our leaking water heater. He is very honest and trustworthy with great pricing. I will be a customer for life.
Nick recently cleaned and serviced our furnace. I appreciated his honest and professional approach. His price was fair and I felt comfortable with following his recommendation. I would use his service again and have already recommended him to a friend.
Nick was professional, extremely competent, and took his time to explain the process and went through my options. Highly recommended!!!
5 Stars! *****
I couldn't ask for a more honest, professional company. His attention to detail was more than I could have hoped for.
NIck, the company owner, responded to a service request to evaluate a furnace control problem in less than two hours. He allowed me to accompany him as he inspected the furnace and thermostat, discussing the symptoms of the problem I had noted earlier. He was frank in assessing the strengths and weaknesses of the system and noted parts that would likely fail first in the future. He made no attempt to push me into a sale. Having come from a part of the country where humidifiers aren't needed, he explained how they worked and showed me how to replace the screen element. The service call is guaranteed for 30 days and the price for the call was less than another popular company, who had serviced the furnace just a week prior.
Very professional and helpful---I have found a heating company in Reliable Heating that I will continue to trust and hire
My furnace went out on one of the coldest nights. Nick came out at 10:00 pm and got my furnace up and running again. He came back a week later to do a full service. Both times, he was so nice and helpful. I would and have recommend him to my friends. A big thumbs up for him
Nick was very well prompt in communicating with me and shared his knowledge by explaining things in detail. Would highly recommend him.
He was on time. He discussed what he was going to do in great detail. and he finished his job in a neat profession manner. The second time we called him we had a furnace shut down on an extremely cold morning and he was very prompt in responding and in a short time he solved our problem. We would recommend him to any prospective client.
Was very prompt. Good service
Nick came out on a Saturday, had the necessary part, helped to educate us on the issue and did a great job. We highly recommend him. Thanks Nick!
If I could rate my experience higher than 5 stars I would. The person that did the repair was very knowledgeable and informative,he had his customers satisfaction as priority number 1 and was not afraid to share his knowledge with me. I plan to have a new furnace and air conditioning unit installed and he will be my first choice to do the job.
Smarter than the average bear :)
Our family of EIGHT has had a great experience with Reliable Heating and Cooling. Nick, Afton and Ben have offered top notch education, routine service, repairs (humidifer) and installation (furnace). Next up....water heater. Thanks for offering integrous, no commission service in our community. This mama and family highly recommends!
I was one of the lucky first time home owners that had a furnace go out during my first winter here in Colorado Springs! I was referred to Nick, who came out around 10pm to service my furnace and get it up and running. He also did some work to my water heater which was great! I had him replace the furnace the next year, he did a great job at a very fair price, and everything has been running great ever since.
We've always had great service. whether it's scheduled maintenance or something going wrong these are the guys to call. Thank you Ben for coming within 30 mins after we called(after 6:30pm by the way on a Saturday) and dealing with our first world problems.
We have used Reliable to install two AC units in our home. Both times, we were very impressed with their work and fair prices. Many companies install units, and then forget about you when you need repairs. Not Reliable! I had a problem the other day, and Eric, the owner, was able to get a crew to my home the next day. Problem solved. Highly recommend this company. Ron Vukas, El Campello, Spain
We enjoyed working with Nick at Reliable Heating. We have an older, complicated house and I appreciated him walking us through exactly what was wrong with our furnace and what would entail for us to put in a new one. He is very knowledgeable and friendly. He quickly provided us several different quotes so we had plenty of options.
Positive: Professionalism, Punctuality, Quality, Responsiveness
Mark was very knowledgeable and customer service minded. He ensured I was aware of the process.i have had bad experiences with some businesses in the area, and this was not one. I highly recommend them for anyone who wants their HVAC unit serviced properly. Great business and customer service.
Service: Heating system maintenance
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Our furnace igniter went out overnight. I called at 8 am on Saturday and Chad had us back up and running by 1 pm. He was very professional and definitely had our best interest in mind throughout the repair. I highly recommend this local company over other companies (especially WireNut who we had an awful experience with in the past).
Service: Heating system repair
Positive: Professionalism, Punctuality, Quality, Responsiveness
We had a great experience working with Reliable Heating & Cooling, from the initial proposal through the completion of the work. Kyle worked on the proposal, performing a thorough walkthrough and providing various options on how to handle the venting for the high efficiency furnace. He also provided options to move our existing or buy a new air conditioner. We were very impressed with his thoroughness during the proposal process.
We decided to have a new high efficiency furnace and new air conditioner installed. In addition, an issue with our humidifier was identified during the initial work and this was also fixed. Kyle, Ben, Mark, and Dave performed all of the work in a professional manner and were also very personable. They worked very hard to complete the various work activities.
We had a very positive experience working with everyone at Reliable Heating and Cooling and would certainly recommend them!
Services: Install AC, Heating system installation
Positive: Professionalism, Quality, Responsiveness
Dave came to repair my boiler and he was the best heating technician that I've ever had. He was very professional, kind and most importantly HONEST! A previous company told me that I needed a lot of extra work and he confirmed it was not necessary and completed only the repair required. I'm glad I found a company with an employee that I can trust. I think I've found my forever heating technician! ?
Service: Heating system repair
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The promptness, professional, and above-and-beyond service has earned my business for all heating and cooling needs.
I had a Google Nest installed with a different company and it was done incorrectly by a very unprofessional electrician. After calling three other companies who could not get me in for at least a week, Reliable Heating and Cooling responded to my call immediately. My furnace was not connecting to the thermostat and in these colder months, heat is rather important...
These guys had the installation corrected and did a general service check of my furnace the very day I called. Fantastic service and great to work with! Highly recommend. :)
Services: Heating equipment repair & installation, Thermostat repair, Heating system maintenance, Heating system repair