Reliable Heating & Cooling Privacy Policy

Effective Date: September 1, 2026

Reliable Heating and Cooling II, LLC (“Reliable Heating & Cooling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website (reliablehvachelp.com), request a quote, schedule service, or otherwise interact with us — whether online, by phone, by text, or in person.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you give us directly, such as when you request a quote, schedule an appointment, call our office, fill out a web form, or apply for financing:

  • Name
  • Mailing/service address
  • Phone number
  • Email address
  • Property/equipment details (e.g., HVAC system type, age, service history)
  • Payment information (processed by our third-party payment or financing providers — see Section 3)

Information collected automatically when you visit our website (“Log Data”):

  • IP address
  • Browser type and version
  • Pages visited, time and date of visit, time spent on pages
  • Referring website and general location (city/region) inferred from IP address

Information from cookies and similar technologies — see Section 2.

Communications data. We record all incoming and outgoing phone calls for quality assurance and training purposes; this is disclosed at the start of the call. We also retain the content of texts, emails, and online chat messages you send us.

2. Cookies and Tracking Technologies

We use cookies and similar tools — including Google Analytics — to understand how visitors use our site, measure the effectiveness of our advertising, and improve our services. Cookies are small data files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of our website may not function properly.

3. How We Use and Share Information

We use your information to:
– Provide quotes, schedule and perform HVAC services, and communicate about appointments
– Process payments and financing applications
– Send appointment reminders, service follow-ups, and (where you’ve opted in) promotional offers
– Improve our website, services, and customer experience
– Comply with legal obligations and protect our rights

We do not sell your personal information, and we do not share text messaging opt-in data or consent with third parties for marketing or promotional purposes. We may share information with:
– Service providers who perform work on our behalf, including ServiceTitan (scheduling, dispatch, and customer records), Podium (customer messaging, review requests, and payment processing), and Google Analytics (website analytics). These providers are contractually limited to using your information only to perform services for us.
– Financing partners, such as Service Finance Company, if you apply for financing for an installation — subject to that partner’s own privacy policy, which we encourage you to review.
– Legal and safety purposes, if required by law, subpoena, or court order, or to protect the rights, property, or safety of Reliable Heating & Cooling, our customers, or others.
– Business transfers, if we are involved in a merger, acquisition, or sale of assets.

4. Text Messages and Marketing Communications

If you opt in to receive text messages, we may send you appointment confirmations, service reminders, review requests, and, if you consent, promotional messages, using platforms such as Podium and ServiceTitan. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for assistance. You can opt out of marketing emails by using the unsubscribe link in any message.

Mobile information and text messaging originator opt-in data and consent will not be shared with, sold, or rented to any third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

5. Data Security

We use commercially reasonable safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. Colorado residents have rights under the Colorado Privacy Act, and residents of other states may have similar rights under their state’s law.

To make a request, contact us using the information in Section 10. We will respond in accordance with applicable law.

7. Data Retention

We retain customer records for as long as necessary to fulfill the purposes for which they were collected — including providing service, honoring warranties, maintaining equipment history, and meeting our legal, tax, and accounting obligations. When information is no longer needed for these purposes, we take steps to delete or de-identify it.

8. Children’s Privacy

Our services and website are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Reliable Heating and Cooling II, LLC

3650 Jeannine Drive

Colorado Springs, CO 80917

Phone: 719-377-7303

Email: reliablehvacincolorado@outlook.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.